Privacy Policy & Acceptable Use Policy

James Invoicing ("James Invoicing," "we," "our," or "us") operates a business-to-business digital invoicing and payment-routing software platform.

Legal Business Name: James Invoicing
Registration Number: BN-B8S6ZYKA
Website: jamesinvoicing.com
Support Email: support@jamesinvoice.com

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rules governing your use of the James Invoicing platform.

James Invoicing is designed to collect only the information necessary to create and operate a user account and provide the requested invoicing services.

1. Information We Collect

Account Email Address

When you create an account with James Invoicing, we collect the email address you provide during signup.

We use your email address to:

• Create and identify your account.
• Allow you to sign in to your account.
• Send account-related communications.
• Send important service notifications.
• Assist with password recovery and account security.
• Respond to support requests associated with your account.

We do not require you to provide a physical address to create or use a James Invoicing account.

Information We Do Not Require

James Invoicing does not require customers to provide the following information for normal account registration:

• Physical address.
• Home address.
• Business address.
• Telephone number, unless voluntarily provided for a specific support purpose.
• Government identification documents.
• Passport information.
• National identification numbers.
• KYC documents.
• Bank account information for account registration.

James Invoicing does not require KYC verification as a condition of creating a standard account.

IP Addresses

James Invoicing does not intentionally collect or retain IP addresses as part of its user-account information.

However, certain infrastructure, hosting, security, or third-party service providers used to operate the website may technically process network information as part of normal internet communications. Such processing is controlled by the applicable provider and its privacy practices.

Device Fingerprinting

James Invoicing does not intentionally create or maintain a device fingerprint profile for users.

Cookies and Local Storage

James Invoicing may use essential cookies or browser storage technologies required for the website and application to function correctly.

These technologies may be used to:

• Maintain a user's login session.
• Keep the application functioning correctly.
• Remember necessary application settings.
• Protect account sessions.

James Invoicing does not sell personal information to advertisers.

2. Invoice and Payment Information

James Invoicing provides software for creating invoices and managing payment-routing information.

When you use the platform, information associated with invoices may be processed in order to provide the requested service.

Depending on how the platform is used, this may include:

• Invoice numbers.
• Invoice amounts.
• Currency or digital asset selected for an invoice.
• Payment status.
• Invoice creation and expiration information.
• Payment transaction information that is publicly available on a supported blockchain.
• Payment addresses supplied or selected by the customer.
• Other information that the customer voluntarily enters into an invoice.

Customer-Controlled Payment Addresses

James Invoicing is designed so that customers can use their own payment addresses.

Customers are responsible for ensuring that the payment address entered or configured in their account is correct.

James Invoicing does not require customers to provide or surrender private keys.

Never provide your private keys, seed phrases, recovery phrases, passwords, or other secret wallet credentials to James Invoicing.

James Invoicing does not request private keys or seed phrases for normal operation.

3. Non-Custodial Service

James Invoicing is designed as a software and invoicing service.

The platform does not require James Invoicing to take custody of a customer's digital assets.

Customers are responsible for their own wallets, payment addresses, private keys, seed phrases, and funds.

James Invoicing does not guarantee the security of a wallet or payment address supplied by a customer.

Blockchain transactions are generally irreversible once confirmed. Customers should carefully verify payment addresses and transaction details before using them.

4. How We Use Information

Information collected through James Invoicing is used only for legitimate operational purposes, including:

• Providing and maintaining the service.
• Creating and managing user accounts.
• Processing and displaying invoices.
• Displaying payment status where supported.
• Sending essential account communications.
• Providing customer support.
• Processing subscription information where applicable.
• Maintaining platform functionality.
• Preventing abuse and unauthorized use.
• Complying with applicable legal obligations.

We do not sell customer personal information.

We do not use customer email addresses for unrelated purposes without an appropriate legal basis or permission where required by applicable law.

5. Email Communications

The email address associated with your account may be used to send important service-related communications.

These may include:

• Account registration messages.
• Login or authentication messages.
• Password-reset messages.
• Invoice-related notifications.
• Payment-related notifications.
• Subscription or billing notifications.
• Important service announcements.
• Security-related notifications.
• Customer-support communications.

Certain operational emails are necessary for providing the service and may therefore be sent even where you have not subscribed to optional marketing communications.

6. Payment and Subscription Information

If you purchase a paid James Invoicing service, payment processing may be handled by third-party payment providers.

James Invoicing may receive limited information necessary to confirm and manage a subscription, such as:

• Payment status.
• Transaction or payment reference.
• Subscription status.
• Plan information.
• Relevant billing timestamps.

James Invoicing does not intentionally store complete payment-card numbers or card security codes on its own servers when payment processing is handled by a third-party payment provider.

Payment providers may independently process information according to their own privacy policies and terms.

7. Third-Party Services

James Invoicing may use third-party providers to operate parts of the platform, including services such as:

• Cloud hosting.
• Database infrastructure.
• Email delivery.
• Payment processing.
• Blockchain data or transaction services.
• Security and application infrastructure.

Where third-party providers process information on our behalf, we seek to limit the information made available to what is reasonably necessary for the relevant service.

Third-party providers may have their own privacy policies and legal obligations.

8. Data Retention

We retain account and service information for as long as reasonably necessary to:

• Maintain your account.
• Provide the requested services.
• Maintain appropriate business records.
• Resolve disputes.
• Prevent abuse.
• Comply with applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Because blockchain transactions are recorded on public blockchain networks, information already recorded on a blockchain may not be capable of being deleted or altered by James Invoicing.

9. Account Deletion

You may request deletion of your James Invoicing account by contacting: support@jamesinvoice.com.

Where applicable, we may delete or anonymize account information associated with the account.

Certain information may need to be retained where required by law, necessary to resolve disputes, prevent fraud or abuse, or otherwise permitted by applicable law.

Deletion of a James Invoicing account does not remove information that has already been permanently recorded on a public blockchain.

10. Data Security

We take reasonable technical and organizational measures to protect information processed through James Invoicing against unauthorized access, loss, misuse, or alteration.

However, no internet-based service can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should never share their password, authentication codes, private keys, seed phrases, or other sensitive credentials.

If you believe your account has been compromised, contact us promptly at: support@jamesinvoice.com.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These rights may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of personal information where legally permitted.
• Requesting restriction of certain processing.
• Objecting to certain processing.
• Requesting portability of certain information where applicable.

To exercise an applicable privacy right, contact: support@jamesinvoice.com.

We may need to verify the request before taking action in order to protect your account and personal information.

We will respond within the timeframe required by applicable law.

12. Children's Privacy

James Invoicing is intended for businesses, merchants, freelancers, organizations, and other legitimate users.

The service is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to James Invoicing without appropriate authorization, contact us at: support@jamesinvoice.com.

13. International Users

James Invoicing may be accessed by users in different countries.

Depending on where you access the service and where our service providers operate, information may be processed in countries other than your country of residence.

Where applicable, we take reasonable steps to comply with relevant data-protection requirements concerning international data processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services.
• Technology.
• Legal requirements.
• Data-processing practices.
• Security practices.

When we make material changes, we may update the "Last Updated" date displayed at the top of this policy and provide additional notice where required by applicable law.